Testing Equipment
Testing Your Line
Reporting a Problem

Before you place a call for repair, you should determine whether the problem is with your telephone, your other equipment or our line. You may avoid unnecessary repair visit charges simply by determining where the problem exists before you call the ONE Touch repair department. Before you call for service, test your phones to make sure the problem is with the line and not your phone. If you discover that the problem is inside your home or office, you can try making your own repairs or ask an electrician, contractor or knowledgeable friend to help you. Be aware that if you rent a home or office, your landlord may be responsible for inside wire repairs.  Once you have checked your telephone and/or other office equipment, and the trouble still exists, feel free to call our repair department and we will be glad to assist you.

* If a technician is dispatched on a trouble deemed as "Customer Premise Equipment" it may result in a maintenance visit charge.

Test your phone before you call for service. If you have more than one telephone, unplug the one that may be broken and plug another phone in the same jack. If the problem stops on the second telephone, the problem is most likely with your premise equipment. In this case you would need to make the necessary repairs to your internal equipment yourself or by calling your equipment vendor.

If the problem still exists when you test a different phone on the affected line, contact a ONE Touch Customer Care Representative to report the problem.

You may report trouble directly to our ONE Touch customer service rep at 888 84-TOUCH (888 848 6824). Our ONE Touch customer service reps are trained to assist you with efficient, knowledgeable troubleshooting 24 hours a day.

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