FAQ's(Frequently Asked Questions)
This is my first ONE Touch bill, and I was
told that I would save money. Why does this bill look higher than
my previous carrier's bill?
Just like your previous telephone service provider,
ONE Touch always bills monthly (recurring) service charges one month in
advance. Your previous provider will issue you a credit for any prepaid
monthly charges on your final bill from them, normally within the next 30 days.
Your first invoice from ONE Touch will include pro-rated monthly
service charges for the current billing month as well as for service charges
for the following month in advance.
We realize that the pro-rating and pre-payment of monthly charges may be
inconvenient during this transitional period. But remember, the end
result upon receiving your credit from your previous carrier will offset
these charges.
Why have I also received a bill from previous
carrier this month?
As stated above, your previous telephone service
provider will issue a credit to you for any prepaid charges, but will also bill
you for any usage charges for your phone calls made prior to the date that you
switched your service to ONE Touch.
What is the FCC Line Charge?
The FCC line charge is an FCC regulated fee that you pay
to your local phone company to connect you to the telephone network. This fee
permits the local phone company to recover some of the costs of installation
and maintenance of the telephone wire, poles and other facilities that link
your business or home to the network.
What is a Dial Tone Charge?
The Dial Tone Charge is simply your monthly service
charge for having your telephone in service ("with dial tone") when you
pick up the phone.
What is a PICC Charge?
The Presubscribed Interexchange Carrier Charge (PICC) is
a fee that long distance companies pay local telephone companies to help them
recover part of the costs of providing the "local loop". This fee applies to
multi-business lines only.
How do I add additional services and features
to my account?
Just call ONE Touch Customer Service at 888 84-TOUCH (888 848 6824)
and someone will be glad to assist you. Our representatives are
knowledgeable with all of the ONE Touch services available and can help you to
select the features that are customized to meet the needs of your business.
Is there any way to save even more money
with ONE Touch?
Yes! Tell a friend about ONE Touch! In
appreciation, for each new customer that you refer to ONE Touch we will credit
your account $20.00. It's that easy for our loyal customers to earn
rewards every day!
What does putting a "freeze" on my account
mean? How can I have this added to my account?
You have the option to protect your phone service by
adding a freeze to your local and long distance lines. A freeze prohibits any
unauthorized changes to your service and prevents your phone service from being
'slammed' or moved to another carrier.
To add a freeze to your account and prevent being 'slammed', simply
download our authorization form, sign and return to us. We will apply
your local and long distance freeze immediately. You may also call Customer
Care at 888 84-TOUCH (888 848 6824) to have the freeze applied. There is absolutely no cost
to you to receive this important security feature.
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